TERMS OF SERVICE
At Lianny Nails, we are dedicated to delivering outstanding beauty services to our valued clients. Our goal is to ensure your complete satisfaction with the services you receive. To maintain transparency and clarity, we have established the following Return and Refund Policy:
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1. Services Cannot be Undone
Please be aware that the nature of our services makes returns or refunds impractical. Once a service is performed, it cannot be reversed or refunded. We invest our time, expertise, and resources to provide the best service to each client. Therefore, we kindly ask you to carefully consider your service choices and communicate your preferences and expectations clearly to our team.
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2. Acceptance of Policy
By scheduling an appointment with Lianny Nails, you acknowledge and accept our Refund Policy. You understand that our services are non-refundable once performed. We encourage you to thoroughly review this policy before booking your appointment.
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4. Cancellation and Rescheduling
We understand that unforeseen circumstances may arise, requiring the cancellation or rescheduling of your appointment. If changes are needed, please provide at least 24 hours' notice. Please note the following:
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4.1. Rescheduling: We will do our best to accommodate rescheduling requests, subject to availability. A cancellation fee will not be charged provided rescheduling occurs before the 24-hour notice period.
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4.2. Cancellation: If you need to cancel your appointment, let us know at 24 hours before. If you cancel after 24 hours before your appointment, 50% of your service will be charged. We appreciate your early notification, as it allows us to potentially offer the appointment slot to another client.
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4.3 Card on File: When booking your appointment, Booksy will ask for your card information as per our cancellation policy. This card will not be charged unless failure to cancel or reschedule your appointment before the 24 hour notice.
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5. Satisfaction Guarantee
At Lianny Nails, we are committed to ensuring your satisfaction with our services. If you have any concerns or issues regarding the quality of the service provided, please bring it to our attention immediately. We will make every effort to address your concerns and find a suitable solution.
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6. Contact Us
For any questions, concerns, or requests regarding our Return and Refund Policy, please contact us using the following information:
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Lianny Nails
850 NW 42nd Ave, Miami, FL 33126
305-812-0915
Our team will be happy to assist you and provide any necessary clarification regarding our policy.
Please note that this Return and Refund Policy is subject to change without prior notice. It is your responsibility to review this policy periodically for any updates.